- Studio
- Apartments
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How often is the apartment cleaned?
A mid-stay cleaning and linen change are provided every 5 nights, as well as a final cleaning on the day of departure (included).
An additional cleaning of your apartment is available upon request for a fee of €25. The cost for an extra towel change is €10. Please register these additional services at the reception by 10:00 a.m.
If you wish to dispose of your rubbish during your stay, please use the bins located in the enclosure next to the entrance of the underground garage.
We kindly ask you to wash any used dishes before your departure.
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How does check-in work for the apartments?
You will receive the key or key card for your booked apartment from 4:00 p.m. at check-in at the reception of the Arkona Strandhotel, located just opposite. You can reach our reception by phone at +49 (0)38393 570 and for reservations at +49 (0)38393 550.
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Until what time is the apartment available on the day of departure?
You may use your apartment and key card until 10:00 a.m. on the day of departure. Check-out takes place, just like check-in, at the reception of the Arkona Strandhotel located opposite. If you wish, you can receive your hotel bill the evening before.
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Is breakfast available for apartment guests?
Yes, breakfast can generally be added to the apartments. Prices and conditions may vary depending on the season and availability. For detailed information or to make a binding reservation, please contact the reservations team directly at +49 38393 550 or reservierung@arkona-strandhotel.de.
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Is it possible to add dinner to my apartment booking?
Yes, dinner can generally be added to the apartments. Prices and conditions may vary depending on the season and availability. For detailed information or to make a binding reservation, please contact the reservations team directly at +49 38393 550 or reservierung@arkona-strandhotel.de.
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Are allergy-friendly apartments available to book?
Unfortunately, we do not offer specific allergy-friendly apartments. However, we are happy to provide allergy-friendly bedding upon request.
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Does every apartment have a balcony or terrace?
Please refer to the individual apartment descriptions, as not all apartments include a balcony or terrace. If you have any questions, feel free to contact us at any time.
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Does every apartment have a safe?
Yes, each of our apartments is equipped with a safe, which you can use free of charge. Please note that we cannot accept liability for your valuables. A safe is also available at the reception of the Arkona Strandhotel should you prefer to store items there.
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Are dogs allowed in the apartments?
Pets are warmly welcome in our hotel. For hygiene reasons, however, they are not permitted in the restaurants or the wellness area. Pets are accommodated only on the ground floor of the Arkona Strandresidenzen. We kindly ask for your understanding.
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Do the apartments have Wi-Fi access?
Our entire hotel is equipped with Wi-Fi. You can obtain the Wi-Fi password at the reception. You will also find it on the back of the sleeves for your room cards.
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Are baby cribs available in the apartments?
We are happy to provide a baby crib and bedding free of charge. Please contact the reception at the Arkona Strandhotel to request this.
