★ ★ ★ ★



Our privacy policy.


Privacy policy

The responsible body in the sense of the data protection laws, in particular the EU privacy basic Regulation (DSGVO) is:

Hotel Arkona Dr. Hutter e.K. – Arkona Strandhotel

Your affected rights

You can exercise the following rights at any time under the stated contact details of our data protection officer:

  • Information about your data stored with us and their processing
  • Correction of incorrect personal data
  • Deletion of your data stored by us
  • Limitation of data processing if we are not allowed to delete your data due to legal obligations
  • Objection to the processing of your data with us and
  • Data transferability, if you have agreed to the data processing or have signed a contract with us.

If you have given us permission, you can revoke it at any time with effect for the future.

You can contact the supervisory authority responsible for your complaint at any time. Your competent supervisory authority shall be governed by the state of your residence of your work or the alleged infringement. A list of the supervisory authorities (for the non-public area) with address can be found at: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Purposes of data processing by the responsible body and third parties

We only process your personal data for the purposes stated in this privacy policy. Your personal data will not be transmitted to third parties for purposes other than those stated. We only share your personal information with third parties if:

  • You have given your express consent
  • Processing is required to process a contract with you
  • Processing is required to comply with a legal obligation

Processing is necessary to protect legitimate interests and there is no reason to believe that you have an overriding interest in the non-disclosure of your data.

Deletion or blocking of data

We adhere to the principles of data avoidance and data economy. We therefore only store your personal data for as long as this is necessary to achieve the purposes mentioned herein or as provided by the various storage periods stipulated by the legislator. After the end of the respective purpose or expiry of these deadlines, the corresponding data are routinely blocked or deleted in accordance with the legal regulations.

Collection of general information when visiting our website

When you access our site, information is automatically collected by means of a cookie of general nature. This information (server logfiles) includes the type of web browser, the operating system used, the domain name of your Internet service provider and the like. This is exclusively information which does not allow any conclusions to be made about your person.

This information is technically necessary for the correct delivery of requested content from websites and is mandatory when using the internet. They are processed in particular for the following purposes:

  • Ensure a smooth connection to the website
  • Ensuring the smooth use of our website
  • Evaluation of system security and stability as well as
  • For further administrative purposes.

The processing of your personal data is based on our legitimate interest in the aforementioned data collection purposes. We do not use your data to draw conclusions about your person. The recipients of the data are only the responsible authority and, if necessary, processors.

Anonymous information of this kind is, if necessary by us to statistically evaluated to optimize our Internet presence and the underlies technology.


Like many other websites, we also use so-called “cookies”. Cookies are small text files that are transferred from a website server to your hard disk. This allows us to automatically receive certain data such as the browser operating system used for IP address and your connection to the Internet.

Cookies cannot be used to start programs or to transfer viruses to a computer. Based on the information contained in cookies, we can facilitate navigation and enable the correct display of our web pages.

In no case will the data collected by us be passed on to third parties or a link with personal data is established without your consent.

Of course you can also view our website without cookies. Internet browsers are regularly set to accept cookies. In general, you can disable the use of cookies at any time using the settings of your browser. Please use the help functions of your internet browser to find out how you can change these settings. Please note that individual features of our website may not work if you have disabled the use of cookies.

Registration on our website

When registering for the use of our personalized services, some personal data will be collected such as name, address, contact and communication data such as telephone number and e-mail address. If you are registered with us you can access content and services that we only offer registered users. Registered users also have the possibility to change or delete the data specified at registration at any time if necessary. Of course, we also give you information about the personal data we hold about you at any time. We would be happy to correct or delete them at your request, as far as no legal storage obligations are in place. To contact us in this regard, please use the contact details provided at the end of this privacy policy.

Provision of paid services

For the provision of paid services we will ask for additional data such as payment details to be able to carry out your order. We store this data in our systems until the statutory retention periods have expired.

SSL encryption

In order to protect the security of your data during transmission, we use the current state-of-the-art encryption methods (e.g. SSL) over HTTPS.


If user comments are left on our website, the time of their creation and the user name previously chosen by the site visitor will be saved as well as this information. This is our security because we can be held liable for illegal content on our website, even if it has been created by users.


On the basis of your explicit consent, we will send you regularly our newsletter or comparable information by e-mail to your specified e-mail address.

To receive the newsletter, your e-mail address is sufficient. When you register to subscribe to our newsletter, the information you provide will be used exclusively for this purpose. Subscribers can also be informed about circumstances by e-mail that are relevant to the service or registration (for example, changes to the newsletter offers or technical conditions).

For an effective registration we need a valid e-mail address. In order to verify that an application is actually made by the owner of an e-mail address, we use the “double-opt-in” procedure. For this purpose we log the order of the newsletter, the sending of a confirmation mail and the receipt of the requested answer. No further data will be collected. The data is used exclusively for the newsletter and is not passed on to third parties.

You can revoke your consent to the storage of your personal data and your use for the newsletter at any time. In each newsletter you will find a corresponding link. You can also unsubscribe at any time directly on this website or send us your request via the contact option indicated at the end of this privacy notice.


If you have any questions about any kind, please contact us by e-mail or contact form to give us your voluntary consent. You will need to enter a valid e-mail address. This is used to assign the request and then answer it. Specifying additional data is optional. The information you provide will be stored for the purpose of processing the request as well as for possible connection questions. After the request has been made, personal data will be automatically deleted.

Using Google Analytics

This website uses Google analytics, a web analysis service from Google Inc. (following: Google). Google Analytics uses so-called “cookies” i.e. text files which are stored on your computer and which allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, due to the activation of IP anonymization on these web pages, Google’s IP address has been shortened in advance within Member States of the European Union or in other contracting States of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the United States and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website in order to compile reports on the website activities and for other services related to the use of the Web site and the Internet to the website operator. The IP address submitted by your browser as part of Google Analytics will not be merged with other Google data.

The purpose of the data processing lies in the evaluation of the use of the website and in the compilation of reports on activities on the website. On the basis of the use of the website and the Internet, further connected services will be provided. The processing is based on the legitimate interest of the website operator.

You can prevent the storage of cookies by a corresponding setting of your browser software; however, we would point out that in this case you may not be able to use all functions of this website in full. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by using the browser plug-in available at the following link Download and install: Browser add on to disable Google Analytics.

In addition, or as an alternative to the browser add-on, you can stop tracking through Google Analytics on our pages by clicking this link. An opt-out cookie is installed on your device. This will prevent the capture by Google Analytics for this website and for this browser in the future as long as the cookie remains installed in your browser.

Use of Matomo

This website uses Matomo (formerly Piwik) as an open source software for statistical evaluation of visitor access. Matomo uses so-called cookies i.e. text files which are stored on your computer and which allow an analysis of the use of the website by you.

The information generated by the cookie about your use of the Internet offer is stored on a server in the data Center Park Falkenstein.

The IP address is anonymized immediately after processing and before it is stored. You have the possibility to prevent the installation of cookies by changing the setting of your browser software. We would point out that if the setting is appropriate, all functions of this website may no longer be available.

You can decide whether a unique web analytics cookie may be stored in your browser in order to enable the operator of the website to collect and analyse various statistical data.

Using Tawk.to – Live Chat

This website offers an optional application of Tawk.to (a live chat software of Tawk.to Ltd Old Town Riga). Via a script, the chat is integrated in the source code on our website. By using the chat, you automatically use the services of Tawk.to. The collected data includes: Chat history IP address at the time of the chat and country of origin. This data is not passed on to third parties and serves only for protection and for internal statistics.

By using the chat you agree that you agree. The data collected with the TAWK.TO technologies is not used to personally identify the visitor to this website. They are not saved and deleted after the chat. The purpose and scope of the data collection and the further processing and use of the data by Tawk.to, as well as your rights and settings for the protection of your privacy, can be read in the privacy policy of Tawk.to: https:// www.tawk.to/privacy-policy/

Using Push Messages Services

We use OneSignal a push news service from OneSignal Inc. 2194 Esperanca Avenue Santa Clara CA 95054 United States (hereinafter ‘ ONESIGNAL ‘) to send users push messages and to organize the sending of push messages to optimize and adapt to our users. The personal data collected by ONESIGNAL will include your IP address and will be sent to the United States and processed there. More information can be found in the privacy policy of OneSignal available at https://onesignal.com/privacy_policy.

The processing of your data via OneSignal is based on your consent (art 6 ABS 1 lit a DSGVO).

You can reject the receipt of push messages by setting the appropriate settings on your device.

Using Script Libraries (Google webfonts)

We use script libraries and font libraries such as Google Webfonts (https://www.google.com/webfonts/) on this website to present our content in a browser-spanning and graphically appealing way. Google Webfonts are transferred to the cache of your browser to avoid multiple loading. If the browser does not support the Google Webfonts or prevents access, content is displayed in a standard font.

Calling script libraries or font libraries automatically triggers a connection to the library’s operator. It is theoretically possible – but currently also unclear whether and if necessary for what purposes – that operators of corresponding libraries collect data.

The data protection policy of the library operator Google can be found here: https://www.google.com/policies/privacy/

Using Adobe Typekit

We use Adobe Typekit to visually design our website. Typekit is a service of Adobe Systems Software Ireland Ltd. which grants us access to a font library. To incorporate the fonts we use, your browser must connect to an Adobe server in the United States and download the font required for our site. This will give Adobe the information that our website has been accessed from your IP address. For more information about Adobe Typekit, see the Adobe Privacy Policy: www.adobe.com/privacy/typekit.html

Using Google Maps

This website uses Google Maps API to visually display geographic information. When using Google Maps, Google also processes and uses data about the use of the card functions by visitors. For more information about Google’s data processing, please refer to the Google Privacy policy . You can also change your personal data protection settings in the Privacy Center.

You can finddetailed instructions on how to manage your own data in connection with Google products here.

Embedded YouTube Videos

On some of our websites we embed YouTube videos. The operator of the corresponding plugins is the YouTube LLC 901 Cherry Ave. San Bruno CA 94066 USA. When you visit a page with the YouTube plugin, a connection is made to servers from YouTube. YouTube will tell you which pages you are visiting. If you are logged in to your YouTube account, YouTube can assign your browsing behavior to you personally. You can prevent this by logging out of your YouTube account beforehand.

When a YouTube video is launched, the provider uses cookies to collect the hints about user behavior.

Anyone who has disabled the saving of cookies for the Google ad program will also not have to expect such cookies when watching YouTube videos. However, YouTube also makes non-personally identifiable usage information available in other cookies. If you want to prevent this, you must block the browser from storing cookies.

For more information on “YouTube” privacy policy, please see the provider’s privacy policy at: https://www.google.de/intl/de/policies/privacy/

Social Plugins

On our website we offer you the possibility of using so-called “social media buttons”. To protect your data, we implement the solution “Shariff”. This means that these buttons on the website are only included as a graphic which contains a link to the corresponding website of the button provider. By clicking on the graphic you will be forwarded to the services of the respective providers. Only then will your data be sent to the respective providers. Unless you click on the graphic, there is no exchange between you and the providers of the social media buttons. Information on the collection and use of your data on the social networks can be found in the respective terms of use of the relevant providers. More information about the Shariff solution can be found here: http://www.heise.de/ct/artikel/Shariff-Social-Media-Buttons-mit-Datenschutz-2467514.html

On our website we have included the social media buttons of the following companies:

Google AdWords

Our website uses Google conversion tracking. If you have reached our website via a Google-switched ad, Google AdWords will set a cookie on your computer. The conversion tracking cookie is set when a user clicks on a Google-switched ad. These cookies expire after 30 days and are not intended for personal identification. If the user visits certain pages of our website and the cookie has not yet expired, we and Google will recognize that the user clicked on the ad and was forwarded to this page. Each Google AdWords customer receives a different cookie. As a result, cookies cannot be tracked through the websites of AdWords customers. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers will see the total number of users who clicked on your ad and were redirected to a conversion tracking tag page. However, you will not receive any information that allows users to identify themselves personally.

If you do not want to participate in the tracking you can reject the required setting of a cookie – for example by means of a browser setting, which automatically deactivates the automatic setting of cookies or set your browser to accept cookies from the domain ” Googleleadservices.com “.

Please note that you may not delete the opt-out cookies as long as you do not wish to record any measurement data. If you have deleted all your cookies in the browser you have to reset the respective opt-out cookie.

Using Google remarketing

This website uses the remarketing function of Google Inc. The purpose of this feature is to present web site visitors within the Google ad network with interest-related ads. A so-called “cookie” is stored in the browser of the visitor to the website, which allows the user to recognize when this web page calls the Google’s advertising network. On these pages, visitors can be presented with advertisements that refer to content that the visitor has previously called on websites that use the remarketing function of Google.

Google does not collect personally identifiable information in this process. If you still do not wish to use the remarketing feature of Google, you can disable it by making the appropriate settings under http://www.google.com/settings/ads . Alternatively, you can disable the use of cookies for interest-based advertising through the network initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp .

Changes to our Privacy policy

We reserve the right to comply with this privacy policy so that it always complies with current legal requirements or to implement changes to our services in the data protection declaration e.g. when introducing new services. The new data protection declaration is valid for your visit again.

Questions to the data protection officer

If you have any questions about privacy, please send us an e-mail or fill out the form below or contact the person responsible for the data protection in our organisation:

Request a data statement: https://www.arkona-strandresidenzen.de/datenauszug/

Privacy settings: https://www.arkona-strandresidenzen.de/datenschutzeinstellungen-benutzer/

Delete request: https://www.arkona-strandresidenzen.de/loeschanfrage/

the data protection declaration was Datenschutzerklärungs-Generator of ActiveMind AG created .